Full Time Assistant Store Manager

$22,360 - $30,680/Yr

GameStop - Paris, TN

Full-time - Entry Level

Paris, TN

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Assistant Store Manager at GameStop plays a crucial role in supporting the Store Manager in all aspects of store operations. This position focuses on delivering exceptional guest service, promoting a sales culture, and ensuring a clean and organized shopping environment. The Assistant Store Manager supervises Sales Associates and Retail Keyholders in the absence of the Store Manager, contributing to the overall success of the store by enhancing guest experiences and driving sales.

Responsibilities

• Provide best-in-class guest service by greeting guests and addressing their questions and concerns promptly.
• Support the total shopping environment, including visual and operational elements and current sales initiatives.
• Process guest purchases and return transactions accurately using the Point-of-Sale (POS) system.
• Respond to guest comments or questions in person or on the phone, escalating issues to the Store Manager when necessary.
• Promote GameStop's unique guest benefits, such as the new title reservations program and Pro Rewards loyalty program.
• Assist the Store Manager in setting guest service expectations and training store associates.
• Observe associate performance and provide feedback to the Store Manager regarding unsatisfactory performance.
• Ensure store associates complete all onboarding and compliance training before opening or closing a shift.
• Schedule store associates and supervise staffing levels to achieve optimum guest service.
• Approve payroll and verify that store associates are paid for all time worked.
• Maintain cleanliness and organization of the store, ensuring compliance with company guidelines.
• Fulfill and ship Omni-Channel orders daily.
• Protect company assets through effective inventory control and loss prevention practices.
• Support the store team in meeting sales, profit, and shrink goals, completing required administrative duties.
• Perform store inventory counts and ensure products are organized on the sales floor.
• Count, balance, and reconcile daily business transaction totals in the POS system.
• Verify shipments for discrepancies and conduct merchandise counts as needed.
• Process defectives and recalls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations immediately.
• Assist in maintaining organized store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.

Requirements

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

Nice-to-haves

• Bilingual English/Spanish speaking and writing skills preferred.

Benefits

• Health benefits
• Paid time off
• 401(k)
• Employee discount
• Casual work environment
• Incentive programs
• Bonus and/or other incentives