Lowe's - Maplewood, MO

posted 19 days ago

Part-time,Full-time - Entry Level
Maplewood, MO
Building Material and Garden Equipment and Supplies Dealers

About the position

The Back-End Clerk at Lowe's is responsible for delivering quality customer service while managing returns and ensuring merchandise meets quality and safety standards. This role involves processing returns, managing vendor communications, and ensuring accurate inventory management. The clerk must be organized, detail-oriented, and comfortable engaging with customers and vendors, especially during challenging conversations.

Responsibilities

  • Meet customer needs during returns and assist in finding product replacements.
  • Ensure merchandise meets quality and safety standards and process returns efficiently.
  • Engage in safe work processes, including proper disposal of returned items.
  • Accurately account for, replenish, and prepare merchandise for customers.
  • Validate that the correct merchandise is being moved in and out of the store.
  • Process returns and manage procedures related to Centralized Return to Vendor.
  • Contact vendors for replacement or credit and return merchandise to the floor.
  • Schedule shipments when necessary and check the quality and accuracy of orders.

Requirements

  • Ability to read, write, and perform basic arithmetic (addition, subtraction).
  • Ability to obtain sales-related licensure or registration as required by law.

Nice-to-haves

  • 1 year of experience processing and filing merchandise receiving paperwork.
  • 1 year of experience with store inventory receiving and administration.
  • 6 months of experience in warehouse data entry/bookkeeping.
  • 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
  • 6 months of retail experience accepting or processing returns.

Benefits

  • Health insurance
  • 401k
  • Paid holidays
  • Employee discount programs
  • Professional development opportunities
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