Full Time Branch Ambassador - Eastern Maryland (South Cluster)

$48,048 - $48,048/Yr

Capital One - Clinton, MD

Full-time - Entry Level

Clinton, MD

Credit Intermediation and Related Activities

About the position

The Branch Ambassador role at Capital One is designed to redefine the banking experience by focusing on customer engagement and service. This position involves performing various banking transactions while ensuring compliance with operational policies. Ambassadors are expected to connect with customers, understand their financial needs, and provide tailored solutions, all while promoting a positive and inclusive banking environment.

Responsibilities

• Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals.
• Monitor fraud mitigation and adhere to established operational policies and procedures.
• Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience.
• Support customers in all areas of the branch, including cash handling and service needs.
• Educate customers on banking products, services, and digital channels.
• Travel between branches in the assigned local area to support market needs.
• Collaborate with team members to enhance customer retention and engagement.

Requirements

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

Nice-to-haves

• Associate's degree
• 2+ years of Retail, Sales, or Banking Experience.

Benefits

• Comprehensive health insurance coverage
• Financial benefits supporting total well-being
• Inclusive workplace environment
• Opportunities for career growth and development