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Capital Oneposted 5 months ago
Full-time • Entry Level
Livingston, NJ
Credit Intermediation and Related Activities
About the position
As a Branch Ambassador at Capital One, you will play a crucial role in redefining the banking experience for customers. This position focuses on providing exceptional customer service, performing various banking transactions, and ensuring compliance with operational policies. You will engage with customers to understand their financial needs and guide them towards appropriate solutions, all while being part of a dynamic team that enhances the financial lives of the community.
Responsibilities
- Perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals.
- Monitor fraud mitigation and adhere to established operational policies and procedures.
- Resolve customer inquiries quickly and efficiently to deliver an extraordinary customer experience.
- Support customers in all areas of the branch, including cash handling and service needs.
- Educate customers on banking products, services, and digital channels.
- Travel between branches in the assigned local area to support market needs.
- Collaborate with team members to enhance customer retention and engagement.
Requirements
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
Nice-to-haves
- Associate's degree
- 2+ years of Retail, Sales, or Banking Experience.
Benefits
- Comprehensive health benefits
- Financial benefits
- Inclusive workplace policies
