Full Time Brand Ambassador

Ralph Lauren Retail

Full-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Full-Time Brand Ambassador at Ralph Lauren is responsible for delivering an exceptional customer experience while supporting sales and profit performance. This role serves as an entry point for future leadership opportunities within the company, emphasizing teamwork, inclusivity, and a customer-first mindset. Brand Ambassadors engage with clients, execute company initiatives, and uphold the brand's core values, all while fostering a collaborative environment.

Responsibilities

• Understand and deliver sales and profit performance using key tools and resources.
• Support the store in executing company initiatives.
• Participate in team training to achieve business results.
• Think creatively to engage clients and expand the customer base.
• Represent customer experience expectations in-store.
• Deliver a consistent experience aligned with Ralph Lauren brand expectations.
• Engage in store client initiatives and community outreach.
• Champion Ralph Lauren's core values.
• Embrace new technology and the 'More ways to shop' initiative.
• Support a collaborative environment focused on the customer.
• Engage in networking and talent sourcing.
• Provide ongoing feedback to management on successes and opportunities.
• Strengthen customer connectivity with alternative purchasing processes.
• Broaden customer accessibility to product discovery through digital means.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide feedback to management on category opportunities or needs.
• Ensure sales floor and store standards are consistently met.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet business needs, including day, evening, weekends, and possibly overnight shifts and travel.
• Proven track record of success in building and maintaining positive working relationships with customers, management, and co-workers.
• Planning and prioritization/time management skills.