Full Time Brand Ambassador

Ralph Lauren Retail - Kansas City, KS

Full-time - Entry Level

Kansas City, KS

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Full-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a customer-first mindset and providing a personalized shopping experience that exceeds customer expectations. This position is designed for individuals who are passionate about retail and eager to contribute to a team-oriented environment. You will be the face of the Ralph Lauren brand, embodying its values and ensuring that every customer interaction reflects the brand's commitment to excellence. Your success in this role will pave the way for future leadership opportunities within the company, allowing you to write your next great chapter in your career. In this role, you will be responsible for understanding and delivering on sales and profit performance, utilizing key tools and resources to drive selling. You will support the store in executing company initiatives and participate in team training to achieve business results. Creativity is essential, as you will be expected to think of innovative ways to engage clients and expand the customer base. As a Brand Ambassador, you will represent the customer experience expectations in-store, ensuring that every interaction aligns with Ralph Lauren's brand standards. Your responsibilities will also include engaging in store client initiatives and community outreach, championing the core values of Ralph Lauren, and embracing new technologies that enhance the shopping experience. You will support a collaborative environment focused on the customer, provide ongoing feedback to management regarding successes and opportunities, and strengthen customer connectivity through alternative purchasing processes. Maintaining exceptional productivity standards and upholding all company policies and procedures will be key aspects of your role, as will ensuring that the sales floor and store standards are consistently met.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in executing company initiatives.
• Participate in team training to achieve business results.
• Think creatively to engage clients and reach a wider customer base.
• Represent customer experience expectations in-store.
• Deliver a consistent experience aligned with Ralph Lauren brand expectations.
• Engage in store client initiatives and community outreach.
• Champion Ralph Lauren's core values.
• Embrace new technologies and 'More ways to shop' initiatives.
• Support a collaborative environment with the customer at its core.
• Engage in networking and sourcing talent.
• Provide ongoing feedback to management on successes and opportunities.
• Strengthen customer connectivity with alternative purchasing processes.
• Broaden customer accessibility to product discovery through digital means.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide necessary feedback to management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which may include day, evening, weekends, and overnight shifts, as well as travel if required.
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Planning and prioritization/time management skills.