Full Time Brand Ambassador

Ralph Lauren Retail - Orlando, FL

Full-time - Entry Level

Orlando, FL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Full-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a customer-first mindset and providing a personalized shopping experience that exceeds customer expectations. This position is designed for individuals who are passionate about retail and eager to contribute to a team-oriented environment. You will be the face of the Ralph Lauren brand, embodying its values and ensuring that every customer interaction reflects the high standards of service that the company is known for. Your success in this role will be measured by your ability to engage customers, drive sales, and support the overall store initiatives. In this role, you will be responsible for understanding and delivering on sales and profit performance, utilizing key tools and resources to drive selling. You will support the store in executing company initiatives and participate in team training to achieve business results. Creativity will be essential as you think of new ways to engage clients and expand the customer base. As a Brand Ambassador, you will represent the customer experience expectations in-store, ensuring that every interaction aligns with Ralph Lauren's brand standards. You will also engage in store client initiatives and community outreach, acting as a champion of Ralph Lauren's core values. Embracing new technologies and supporting a collaborative environment with the customer at its core will be key aspects of your role. You will provide ongoing feedback to management regarding successes and opportunities, helping to strengthen customer connectivity through alternative purchasing processes and broaden customer accessibility to product discovery. Maintaining exceptional productivity standards and upholding all company policies and procedures will be critical to your success. You will ensure that the sales floor and all store standards are met at all times, contributing to a positive and efficient shopping environment for customers.

Responsibilities

• Understand and deliver sales and profit performance, utilizing key tools and resources to drive selling.
• Support the store in the execution of company initiatives.
• Participate in team training to execute business results.
• Think creatively to engage clients and reach a wider client base.
• Represent customer experience expectations in-store.
• Deliver a consistent experience aligned with Ralph Lauren brand expectations.
• Engage in store client initiatives and community outreach.
• Champion Ralph Lauren core values.
• Embrace new technology and 'More ways to shop' initiatives.
• Support a collaborative environment with the customer at its core.
• Engage in networking and sourcing talent.
• Provide ongoing feedback to management on successes and opportunities.
• Strengthen customer connectivity with alternative paths to purchase.
• Broaden customer accessibility to product discovery through digital means.
• Maintain exceptional productivity standards through store execution.
• Uphold all company policies and procedures.
• Provide necessary feedback to management on category opportunities or needs.
• Ensure sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap, and office; work around/with chemicals, lift/climb up to 30 lbs., and climb moderately.
• Ability to operate the register, stand, move, and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends, and may include overnight shifts and travel as required.
• Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management, and co-workers.
• Planning and prioritization/time management skills.