Full time Cargo Operation / Passenger Service Agent / Ramp Coordinator Job

$43,800 - $49,200/Yr

Eva Airways Corp. - El Segundo, CA

Full-time - Entry Level

El Segundo, CA

Air Transportation

About the position

The Cargo Operation / Passenger Service Agent / Ramp Coordinator position at EVA Airways involves overseeing cargo operations and providing passenger services at the airport. The role requires effective communication and organizational skills to ensure smooth operations and customer satisfaction. The position is full-time and includes responsibilities related to both cargo handling and passenger assistance, with a focus on compliance with safety regulations and operational efficiency.

Responsibilities

• Supervise service providers for efficient cargo warehouse and ramp operation handling in accordance to authorities and EVA's standard procedures
• Provide cargo customer service and resolve operational irregularities
• Prepare flight operation related documentation
• Complete TSA, FAA and CBP regulation requirements
• Coordinate with airport authority for flight operational handling
• Coordinate with relevant departments within the company and outside vendors to fulfill operational tasks
• Assist passengers with general customer service and provide required information
• Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival
• Complete documentation required to clear aircraft upon arrival and/or departure
• Assist passengers in case of misconnections/cancellations/delays
• Meet embarking/disembarking passengers and offer help to those who need special assistance
• Comply with all security requirements
• Follow direction given by Company Management and Supervisors; assist in all areas as assigned
• Make sure ramp area is clear for flight operation prior to flight arrival
• Coordinate with cargo operation team for flight safety and on-time performance

Requirements

• Good communication/customer service/organization/time management skills
• Knowledge of Microsoft Office applications (Word, Excel, and PowerPoint)
• Must be legally authorized to work in the U.S. without sponsorship
• Weekend/holiday/night shifts required for cargo operation and passenger service agent/ramp coordinator

Benefits

• Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs
• 401(k) plan with company match
• Additional allowances for operation staff
• Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines
• Starting from 10 vacation days per year with 1 additional day increment after the 5th year up to 20-day maximum
• 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined