Full Time - Cashier - Day

Lowe's - Indianapolis, IN

Full-time - Entry Level

Indianapolis, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves working in a retail environment, specifically at Lowe's, where the primary focus is on assisting customers at the self-checkout area. The role requires the ability to monitor multiple self-checkout registers simultaneously, ensuring that customers receive the assistance they need. This includes proactively engaging with customers, recommending products and services, and ensuring that transactions are completed accurately. The employee will be expected to move throughout the checkout area, performing various physical tasks such as standing, walking, reaching, bending, lifting, and moving products to facilitate smooth operations. In addition to customer service responsibilities, the employee will be tasked with maintaining the cleanliness and organization of the store, complying with safety standards, and detecting signs of theft or security risks. The role also includes operating store equipment and managing administrative tasks such as processing customer payments and maintaining reports. Employees are expected to build and maintain knowledge of Lowe's products and services to provide informed recommendations to customers. Overall, this position is crucial for ensuring a positive shopping experience for customers at Lowe's, requiring a blend of customer service skills, physical stamina, and attention to detail.

Responsibilities

• Monitor and identify customers needing assistance at multiple self-checkout registers simultaneously.
• Approach and interact with customers to recommend products and services appropriately.
• Greet, assist, and engage with multiple customers on multiple registers at the same time.
• Move throughout the checkout area to ensure accurate completion of transactions.
• Thank customers for their business and invite them back to shop at Lowe's.
• Actively seek out and greet customers to understand their needs at checkout.
• Build and maintain knowledge of the company's products and services.
• Process sales transactions, returns, and refunds using cash registers and mobile checkout units according to company guidelines.
• Remove security tags, verify product information, and bag merchandise for customers.
• Respond to EAS alerts and answer incoming phone calls, directing calls or taking messages as needed.
• Call for assistance to open additional registers during high customer volume periods.
• Ensure merchandise is accurately scanned and prepare the register area throughout the day.
• Fill and face coolers, shelves, and merchandising areas around the front end.
• Inspect returned merchandise for damages and place it in appropriate areas.
• Assist with the Pick Up In Store customer experience by picking and staging merchandise.
• Enter and submit customer orders accurately, print order tickets, and verify receipts.
• Detect signs of shoplifting and communicate them to management or Asset Protection.
• Comply with housekeeping standards to maintain cleanliness and organization of store areas.
• Maintain a safe and secure work environment, conducting daily safety reviews and noting hazards.
• Adhere to all safety requirements relevant to job duties and operate store equipment as needed.
• Create, manage, and update reports in the Administrative office as needed.

Requirements

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience standing and navigating throughout checkout areas for extended periods in a retail store environment.
• Less than 1 year of experience actively moving throughout a fast-paced self-checkout area.

Nice-to-haves

• High school diploma or equivalent.
• Less than 1 year of experience in a fast-paced self-checkout area.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Flexible scheduling
• Professional development opportunities