Full Time - CDL Delivery Driver

Lowe's - Steubenville, OH

Full-time

Steubenville, OH

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full Time CDL Delivery Driver at Lowe's in Steubenville, Ohio, you will play a crucial role in providing exceptional customer service while ensuring the timely and safe delivery of merchandise. Your primary responsibility will be to execute Lowe's customer service policies and procedures, ensuring that every customer interaction is positive and informative. You will actively seek out customers to understand their needs, assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. Your ability to listen and respond knowledgeably to customer inquiries will be essential, as you guide them through their projects and demonstrate sincere appreciation for their business. In addition to customer service, you will be responsible for planning delivery activities, printing loading tickets, and ensuring that merchandise is delivered according to schedule. This includes pulling merchandise, building and banding delivery loads, and loading trucks in compliance with payload regulations. You will inspect the condition of products before loading and verify that the items match the invoice, ensuring accuracy in delivery. Safety and compliance are paramount in this role. You will ensure that all loads are safe and secure, adhering to Department of Transportation (DOT) regulations. You will be responsible for updating delivery and route status using a tracking system, unloading and installing appliances upon delivery, and conducting daily vehicle inspections to maintain cleanliness and functionality of delivery vehicles. Additionally, you will be vigilant in detecting signs of theft or security risks and will maintain a clean and organized work environment. This position requires adherence to all safety requirements relevant to your duties, including the use of safety devices and equipment. You will operate various store equipment as needed, contributing to the overall efficiency and safety of the delivery process. You will also be accountable for other duties as assigned, ensuring that you contribute positively to the team and the overall customer experience.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer
• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
• Pulls merchandise, builds and bands delivery loads, and loads trucks according to delivery order
• Inspects condition of products before loading for delivery or assisting customer with loading
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
• Updates delivery and route status on system for tracking purposes
• Unloads, installs, and tests appliances upon delivery
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on one specific role and department
• Held accountable for other duties as assigned

Requirements

• Class A CDL License required for multi-unit CMV (tractor trailer & flatbed) or Class B CDL License for single-unit CMV (tandem flatbed) with air brake endorsement
• Valid medical certificate or ability to obtain one upon employment
• Ability to pass MVR screen in accordance with company requirements
• Ability to obtain sales related licensure or registration as may be required by law
• Ability to read, write, and perform basic arithmetic (addition, subtraction)
• Must be 21 years of age
• Ability to comply with DOT and CDL regulations

Nice-to-haves

• 1 Year Experience driving a semi-truck/trailer or certification from a driving school
• 6 Months Experience performing in-home delivery or retail customer service
• 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities