Full Time - CDL Delivery Driver

$45,760 - $64,064/Yr

Lowe's - Issaquah, WA

Part-time,Full-time - Entry Level

Issaquah, WA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full-Time CDL Delivery Driver at Lowe's in Issaquah, Washington, you will play a crucial role in providing exceptional customer service while ensuring the timely and safe delivery of merchandise. Your primary responsibility will be to execute Lowe's customer service policies and procedures, ensuring that every customer interaction is positive and helpful. You will actively seek out customers to understand their needs, assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. Your ability to listen and respond knowledgeably to customer inquiries will be essential, as you guide them through their projects and provide information about stock, special orders, and warranty details. In addition to customer service, you will be responsible for planning delivery activities, printing loading tickets, and ensuring that merchandise is delivered according to schedule. This includes pulling merchandise, building and banding delivery loads, and loading trucks while adhering to payload limits. You will inspect the condition of products before loading and verify that the items match the invoice, ensuring accuracy in deliveries. Safety is paramount in this role; you will ensure that all loads are secure and compliant with Department of Transportation (DOT) regulations, and you will conduct daily vehicle inspections to maintain cleanliness and functionality of delivery vehicles. Your role will also involve maintaining a clean and safe work environment, which includes conducting safety reviews, noting hazards, and ensuring compliance with housekeeping standards. You will operate various store equipment as needed and may be assigned additional duties as required. This position requires a Class A or B CDL license, a valid medical certificate, and the ability to comply with DOT regulations. Experience in driving a semi-truck or performing in-home delivery is preferred, but not mandatory. Overall, your contributions will be vital in ensuring that Lowe's customers receive their orders safely and on time, while also upholding the company's commitment to excellent service and safety standards.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer
• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
• Pulls merchandise, builds and bands delivery loads, and loads trucks (within payload) according to delivery order
• Inspects condition of products (e.g., appliances) before loading for delivery or assisting customer with loading
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
• Updates delivery and route status (e.g., on-site, completed) on system (e.g., iPhone) for tracking purposes
• Unloads, installs, and tests appliances upon delivery
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment (e.g., lift gates)
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
• Held accountable for other duties as assigned

Requirements

• Class A CDL License required for multi-unit CMV (tractor trailer & flatbed) or Class B CDL License for single-unit CMV (tandem flatbed) with air brake endorsement
• Valid medical certificate or ability to obtain one upon employment
• Ability to pass MVR screen in accordance with company requirements
• Ability to obtain sales related licensure or registration as may be required by law
• Ability to read, write, and perform basic arithmetic (addition, subtraction)
• Must be 21 years of age
• Ability to comply with DOT and CDL regulations

Nice-to-haves

• 1 Year Experience driving a semi-truck/trailer or certification from a driving school
• 6 Months Experience performing in-home delivery or retail customer service
• 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards