Full Time - CDL Delivery Driver

$45,760 - $47,632/Yr

Lowe's - Everett, WA

Part-time,Full-time - Entry Level

Everett, WA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a CDL Delivery Driver at Lowe's, you will play a crucial role in ensuring that our customers receive their orders in a timely and efficient manner. This position requires a strong commitment to customer service, as you will be the face of Lowe's during deliveries. You will be responsible for planning delivery activities, loading and unloading merchandise, and ensuring that all deliveries comply with Department of Transportation (DOT) regulations. Your day-to-day tasks will include inspecting products before loading, verifying invoices, and maintaining the cleanliness and safety of delivery vehicles. You will also be expected to communicate effectively with customers regarding their orders and provide assistance as needed. This role is essential in maintaining the high standards of service that Lowe's is known for, and it requires a proactive approach to problem-solving and customer interaction. In addition to your delivery responsibilities, you will be expected to adhere to all safety requirements relevant to your job duties. This includes conducting daily safety reviews, noting hazards, and ensuring that your work environment is safe and secure. You will also operate various store equipment as needed, which may include phones, computers, and other tools necessary for your role. The position may require you to work flexible hours, including weekends and holidays, to meet customer needs and ensure timely deliveries. Overall, this role is vital to the success of Lowe's operations and customer satisfaction, and it offers opportunities for personal and professional growth within the company.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer
• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
• Pulls merchandise, builds and bands delivery loads, and loads trucks according to delivery order
• Inspects condition of products before loading for delivery or assisting customer with loading
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
• Updates delivery and route status on system for tracking purposes
• Unloads, installs, and tests appliances upon delivery
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties
• Operates store equipment as needed depending on one specific role and department
• Held accountable for other duties as assigned

Requirements

• Class A CDL License required to operate multi-unit CMV (tractor trailer & flatbed) or Class B CDL License for single-unit CMV (tandem flatbed) with air brake endorsement
• Valid medical certificate or ability to obtain one upon employment
• Ability to pass MVR screen in accordance with company requirements
• Ability to obtain sales related licensure or registration as may be required by law
• Ability to read, write, and perform basic arithmetic (addition, subtraction)
• Must be 21 years of age
• Ability to comply with DOT and CDL regulations

Nice-to-haves

• 1 Year Experience driving a semi-truck/trailer or certification from a driving school
• 6 Months Experience performing in-home delivery or retail customer service
• 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Other discretionary benefits including annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards