Full Time - CDL Delivery Driver

Lowe's - Frankfort, KY

Full-time - Entry Level

Frankfort, KY

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full-Time CDL Delivery Driver at Lowe's in Frankfort, Kentucky, you will play a crucial role in ensuring that our customers receive their merchandise in a timely and efficient manner. This position requires a strong commitment to customer service, as you will be the face of Lowe's during deliveries. You will be responsible for planning delivery activities, loading and unloading merchandise, and ensuring that all deliveries comply with Department of Transportation (DOT) regulations. Your day-to-day tasks will include inspecting products before loading, verifying invoices, and maintaining the cleanliness and safety of delivery vehicles. You will also be expected to communicate effectively with customers regarding their orders and provide assistance as needed. This role is essential in maintaining Lowe's reputation for excellent customer service and timely delivery.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs.
• Contacts customers regarding delivery or coordinates with the truck driver to call the customer.
• Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders.
• Pulls merchandise, builds and bands delivery loads, and loads trucks according to delivery order.
• Inspects condition of products before loading for delivery or assisting customer with loading.
• Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers.
• Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations.
• Updates delivery and route status on system for tracking purposes.
• Unloads, installs, and tests appliances upon delivery.
• Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment.
• Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adheres to all safety requirements relevant to one's regular job duties.
• Operates store equipment as needed depending on one specific role and department.

Requirements

• Class A CDL License or Class B CDL License with air brake endorsement required to operate in specified locations.
• Valid medical certificate or ability to obtain one upon employment.
• Ability to pass MVR screen in accordance with company requirements.
• Ability to obtain sales related licensure or registration as may be required by law.
• Ability to read, write, and perform basic arithmetic (addition, subtraction).
• Must be 21 years of age.
• Ability to comply with DOT and CDL regulations.

Nice-to-haves

• 1 Year Experience driving a semi-truck/trailer or certification from a driving school.
• 6 Months Experience performing in-home delivery or retail customer service.
• 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401(k) retirement savings plan
• Paid holidays and vacation time
• Employee discount programs
• Tuition reimbursement
• Professional development opportunities