Lowe's - Auburn, ME

posted about 2 months ago

Full-time - Entry Level
Auburn, ME
Building Material and Garden Equipment and Supplies Dealers

About the position

As a Full-Time CDL Delivery Driver at Lowe's, you will play a crucial role in providing exceptional customer service while ensuring the timely and safe delivery of merchandise. Your primary responsibility will be to execute Lowe's customer service policies and procedures, ensuring that customers receive the assistance they need in locating, demonstrating, selecting, carrying, and loading their purchases. You will actively seek out customer needs and respond knowledgeably to inquiries, guiding them through their projects when necessary. Your ability to communicate effectively and demonstrate appreciation for customers will be key to enhancing their shopping experience. In addition to customer service, you will be responsible for planning delivery activities, printing loading tickets, and ensuring that merchandise is delivered according to schedule. This includes pulling merchandise, building and banding delivery loads, and loading trucks while adhering to payload limits. You will inspect products before loading and verify that the items match the invoice, ensuring accuracy in deliveries. Safety is paramount, and you will ensure that all loads are secure and compliant with Department of Transportation (DOT) regulations. Your role will also involve maintaining the cleanliness and safety of the store and working areas. This includes conducting daily safety reviews, noting hazards, and ensuring compliance with housekeeping standards. You will operate various store equipment as needed and be accountable for other duties as assigned. Your commitment to safety and customer satisfaction will be essential in creating a positive work environment and ensuring the success of Lowe's delivery operations.

Responsibilities

  • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
  • Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
  • Listens to and responds knowledgeably and promptly to customer and employee questions by walking them through projects when necessary
  • Demonstrates sincere appreciation to customers
  • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
  • Contacts customers regarding delivery or coordinates with the truck driver to call the customer
  • Plans delivery activities, prints loading tickets, and delivers merchandise according to schedule to ensure on-time delivery of orders
  • Pulls merchandise, builds and bands delivery loads, and loads trucks according to delivery order
  • Inspects condition of products before loading for delivery or assisting customer with loading
  • Matches items on invoice with quantities loaded by verifying descriptions, items, and model numbers
  • Ensures that the loads are safe, secure, and within Department of Transportation (DOT) regulations
  • Updates delivery and route status on system for tracking purposes
  • Unloads, installs, and tests appliances upon delivery
  • Verifies daily vehicle inspections and reports and ensures cleanliness, maintenance, and repairs for delivery vehicles and other equipment
  • Completes Department of Transportation (DOT) reporting to maintain DOT certification and CDL compliance
  • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
  • Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
  • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
  • Adheres to all safety requirements relevant to one's regular job duties
  • Operates store equipment as needed depending on one specific role and department
  • Held accountable for other duties as assigned

Requirements

  • Class A CDL License required for multi-unit CMV operation or Class B CDL License for single-unit CMV operation with air brake endorsement
  • Valid medical certificate or ability to obtain one upon employment
  • Ability to pass MVR screen in accordance with company requirements
  • Ability to obtain sales related licensure or registration as may be required by law
  • Ability to read, write, and perform basic arithmetic (addition, subtraction)
  • Must be 21 years of age
  • Ability to comply with DOT and CDL regulations

Nice-to-haves

  • 1 Year Experience driving a semi-truck/trailer or certification from a driving school
  • 6 Months Experience performing in-home delivery or retail customer service
  • 3 Months Experience operating a forklift or Moffett onloading/offloading a vehicle

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k retirement plan
  • Paid time off
  • Employee discounts
  • Tuition reimbursement
  • Professional development opportunities
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