Full Time Client Support Representative

$41,600 - $83,200/Yr

Eh Consulting - Des Moines, IA

Full-time - Entry Level

Des Moines, IA

Professional, Scientific, and Technical Services

About the position

The Client Support Representative role is focused on providing exceptional customer support while driving sales for clients. This full-time position involves direct engagement with customers to promote and enroll them in available services, ensuring a high level of satisfaction and effective communication of client offerings.

Responsibilities

• Connect directly with customers on behalf of our clients through targeted outreach initiatives.
• Develop an in-depth understanding of our clients' offerings to effectively communicate their benefits and value to customers.
• Connect with customers to determine their needs and offer personalized recommendations to enhance satisfaction and drive sales.
• Assist customers with the enrollment process and handling any related inquiries or issues.
• Address and resolve customer concerns or complaints promptly and professionally, ensuring a high level of satisfaction.
• Track and report on sales activities, customer interactions, and performance metrics to monitor effectiveness and identify areas for improvement.
• Work closely with team members and clients to align on sales strategies and ensure consistent messaging and service quality.

Requirements

• High school diploma or equivalent; a college degree is a plus.
• Excellent communication and interpersonal skills with the ability to connect with diverse customers.
• At least some prior experience in a customer service, retail, hospitality or related field preferred.
• Ability to understand and effectively communicate with customers and our clients.
• Positive attitude, strong problem-solving skills, and the ability to work well in a team environment.

Benefits

• Professional development assistance
• Bonus opportunities
• Commission pay
• Performance bonus
• Uncapped commission