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Full Time Client Support Representative
$41,600 - $83,200/Yr
Eh Consulting - San Bernardino, CA
posted 2 months ago
Full-time - Entry Level
San Bernardino, CA
Professional, Scientific, and Technical Services
About the position
The Full Time Client Support Representative role at EH Consulting is focused on providing exceptional customer support while driving sales for clients. The representative will engage directly with customers, promoting and enrolling them in various services offered by the clients. This position is integral to ensuring customer satisfaction and effective communication of client offerings.
Responsibilities
- Connect directly with customers on behalf of our clients through targeted outreach initiatives
- Develop an in-depth understanding of our clients' offerings to effectively communicate their benefits and value to customers
- Connect with customers to determine their needs and offer personalized recommendations to enhance satisfaction and drive sales
- Assist customers with the enrollment process and handling any related inquiries or issues
- Address and resolve customer concerns or complaints promptly and professionally, ensuring a high level of satisfaction
- Track and report on sales activities, customer interactions, and performance metrics to monitor effectiveness and identify areas for improvement
- Work closely with team members and clients to align on sales strategies and ensure consistent messaging and service quality
Requirements
- High school diploma or equivalent; a college degree is a plus
- Excellent communication and interpersonal skills with the ability to connect with diverse customers
- At least some prior experience in a customer service, retail, hospitality or related field preferred
- Ability to understand and effectively communicate with customers and our clients
- Positive attitude, strong problem-solving skills, and the ability to work well in a team environment
Benefits
- Professional development assistance
- Bonus opportunities
- Commission pay
- Performance bonus
- Uncapped commission
