Michaels - Brighton, MI
posted 4 months ago
As a Customer Experience Manager, you will play a pivotal role in ensuring that our customers have an exceptional experience at our Brighton location. You will lead a team dedicated to providing outstanding service and support to our customers, fostering a culture of innovation and teamwork. Your responsibilities will include overseeing daily operations, managing customer interactions, and implementing strategies to enhance customer satisfaction. You will work closely with various departments to ensure that our customers' needs are met and that we are consistently exceeding their expectations. In this role, you will be responsible for training and developing your team, ensuring they have the tools and knowledge necessary to provide top-notch service. You will also analyze customer feedback and performance metrics to identify areas for improvement and implement changes accordingly. Your leadership will be crucial in creating a positive and engaging environment for both customers and employees, driving sales and customer loyalty. You will collaborate with other managers to align customer experience initiatives with overall business goals, ensuring that our mission to support makers is at the forefront of everything we do. This position requires a proactive approach to problem-solving and a passion for delivering exceptional customer service. You will be the face of our brand, representing our values and commitment to our customers.