Michaels - Willowbrook, IL
posted 4 months ago
As a Full Time Customer Experience Manager at our Willowbrook location, you will play a pivotal role in enhancing the customer journey and ensuring that our customers have a positive and memorable experience. You will lead a team dedicated to providing exceptional service and support to our customers, fostering a culture of innovation and teamwork. Your responsibilities will include developing strategies to improve customer satisfaction, managing customer feedback, and implementing solutions to enhance the overall shopping experience. You will work closely with various departments to ensure that our customers' needs are met and that we are continuously improving our service offerings. In this role, you will be responsible for training and mentoring team members, ensuring they are equipped with the skills and knowledge necessary to deliver outstanding customer service. You will also analyze customer data and feedback to identify trends and areas for improvement, collaborating with other managers to implement changes that will enhance the customer experience. Your leadership will be crucial in creating a welcoming and engaging environment for both customers and employees, driving sales and customer loyalty. Additionally, you will be tasked with overseeing the daily operations of the customer service department, ensuring that all processes are efficient and effective. You will be the point of contact for escalated customer issues, working to resolve them promptly and satisfactorily. Your ability to communicate effectively and build relationships with customers and team members will be essential to your success in this role.