Full Time Customer Service Representative

$33,280 - $33,280/Yr

Avery Oil & Propane - Mason, MI

Full-time - Entry Level

Mason, MI

Gasoline Stations and Fuel Dealers

About the position

The Full-Time Customer Service Representative at Avery Oil & Propane, Inc. plays a crucial role in delivering exceptional customer service, fostering customer retention, and acquiring new customers. This position involves handling inbound and outbound calls, assisting walk-in customers, and performing various administrative tasks to ensure high-quality service and operational efficiency.

Responsibilities

• Answer incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.
• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.
• Manage a variety of administrative duties, including accurate data entry, maintaining records, and organizing essential documents.

Requirements

• Minimum of 2 years of experience in a customer service role.
• Minimum of a High School diploma or GED preferred.
• Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports.
• Ability to multi-task and prioritize assignments in a team environment.

Nice-to-haves

• Knowledge of the Propane industry (not required but appreciated).

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Flexible schedule
• Referral program