Full-Time Customer Service Supervisor

Kohl's - Jackson, MI

Full-time - Entry Level

Jackson, MI

General Merchandise Retailers

About the position

The Full-Time Customer Service Supervisor at Kohl's is responsible for leading and supervising associates in delivering exceptional customer service at the point of sale and customer service areas. This role involves coaching, training, and developing team members while ensuring operational efficiency and adherence to company standards. The supervisor will also oversee cash-related processes and support inventory accuracy, all while fostering a positive and inclusive work environment.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
• Model, guide and provide direction to associates
• Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
• Monitor and adjust resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
• Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplish multiple tasks within established timeframes
• Train, monitor and reinforce company policies, procedures, standards and guidelines
• Maintain adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates

Requirements

• Must be at least 18 years of age or older
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Nice-to-haves

• 2 years experience in retail or similar industry

Benefits

• Competitive pay starting at $17.25