Full-Time Customer Service Supervisor

Kohl's - Rochester, NH

Full-time - Entry Level

Rochester, NH

General Merchandise Retailers

About the position

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)
• Lead with integrity, honesty and fostering teamwork in an engaged and inclusive culture
• Exercise good judgment; take appropriate partners as needed
• Model, guide and provide direction to associates
• Demonstrate and coach a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
• Support strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
• Prevent loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
• Monitor and adjust resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
• Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
• Accomplish multiple tasks within established timeframes
• Train, monitor and reinforce company policies, procedures, standards and guidelines
• Maintain adherence to company safety policies for the safety of all associates and customers
• Key holder responsibilities include opening and closing store processes, and providing direction to associates
• Other responsibilities as assigned

Requirements

• Must be at least 18 years of age or older
• Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
• Strong verbal/written communication and interpersonal skills
• Flexible availability, including days, nights, weekends, and holidays

Nice-to-haves

• 2 years experience in retail or similar industry

Benefits

• Pay Starts At: $18.10