Full-time Customer Solutions Specialist - Starting at $18/hour

About the position

The Customer Solutions Specialist at The Container Store is a full-time role focused on providing exceptional customer service through various communication channels including phone, chat, and email. The position involves engaging with customers to enhance their experience, offering product information, and resolving concerns while balancing multiple priorities. This role is integral to the company's mission of delivering creative and customizable storage solutions to improve customers' lives.

Responsibilities

• Engaging in thoughtful conversations with customers over the phone to enhance their experience.
• Designing custom spaces for customers based on their needs.
• Offering product information and resolving shipping concerns as a brand ambassador.
• Balancing multiple priorities and managing time effectively.
• Engaging in chat and email conversations to provide an astonishing customer experience.
• Balancing multiple chats while offering product information and resolving concerns.

Requirements

• Strong communication skills and a passion for customer service.
• Ability to engage with customers and build connections.
• Eagerness to learn about technology and its role in enhancing customer experience.
• Excellent organizational skills and ability to juggle multiple tasks.
• Comfortable with e-commerce and proficient in computer skills.

Nice-to-haves

• Experience in retail or customer service environments.
• Familiarity with sales techniques and customer engagement strategies.

Benefits

• Competitive Pay
• Medical/Dental/Vision Plans
• 50% discount on Elfa products
• 40% discount on Merchandise and Gift Cards
• 25% discount on Avera
• Paid Time Off plus Holidays
• 401(k) Retirement Plan
• Ongoing training including Leadership Development Program and Manager Training Program
• Employee First Fund providing grants for unforeseen emergencies