Auro Hotels Management - Dania Beach, FL
posted about 1 month ago
Full-time - Entry Level
Dania Beach, FL
Administrative and Support Services
About the position
The Full-Time Evening Front Desk Agent at Springhill Suites by Marriott Dania Beach is responsible for providing exceptional customer service to guests during evening shifts. This role involves greeting guests, managing reservations, and ensuring a smooth check-in and check-out process. The position offers competitive pay, growth potential based on performance, and a variety of benefits.
Responsibilities
- Greet guests warmly and maintain eye contact while using a positive voice.
- Listen actively to requests and respond appropriately.
- Maximize occupancy and average rates by providing accurate information about hotel facilities.
- Maintain cash bank according to accounting guidelines and comply with all procedures.
- Communicate effectively with the Front Office and other departments.
- Stay informed on hotel operations and attend scheduled meetings, reporting any concerns to management.
- Follow safety and emergency procedures, react appropriately to situations, and secure guest information and keys.
- Complete guest registration, confirm details (guest count, payment, stay length), assign rooms, and provide necessary keys and materials.
- Close accounts at checkout.
Requirements
- High school diploma or GED.
- 1 year of front desk experience in hotels (preferably Marriott or Hilton).
- Ability to speak, read, and understand English.
- Experience with cash handling and guest services.
Nice-to-haves
- 10 key typing skills.
- Customer service experience.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
