Full-time Front Desk Medical Receptionist (Phoenix)

About the position

The Aspire Front Office Medical Assistant plays a crucial role in delivering exceptional patient care in the allergy and sinus clinic. This position focuses on ensuring patient comfort and satisfaction while performing various administrative and clinical tasks, including managing patient interactions, handling insurance authorizations, and maintaining accurate health records. The role requires a commitment to integrity and teamwork, contributing to the overall mission of curing patients with allergy and sinus issues.

Responsibilities

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Rescheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system, including insurance and demographic information.
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Conducting weekly bank deposits, if warranted, depending on your region.
• Checking incoming mail and processing accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Administering subcutaneous and intramuscular injections or completing double checks for Medical Assistants.
• Performing Drop Pick Up appointments with patients starting sublingual immunotherapy (SLIT).
• Checking testing boards for Medical Assistants to ensure accuracy of the allergens being tested.
• Checking patients' vitals when needed.

Requirements

• 6+ months of front desk receptionist experience (preferably in the Healthcare industry).
• Highly prefer a Medical Assistant background.
• Flexibility to travel within assigned region.
• Medical Assistant Certificate, vocational nurse license, or related experience preferred.
• Current CPR Certification.

Nice-to-haves

• Basic knowledge of medical terminology.
• Exceptional customer service skills.
• Ability to effectively and clearly communicate.
• Ability to maintain effective working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in difficult or emergent situations.

Benefits

• Medical, Dental and Vision Insurance.
• Generous Paid Time Off and 10 Paid Holidays.
• Free Allergy Testing and Discounted Treatments.
• 401(k) + Generous Employer Match.
• Gym Membership Discount.