Lowe's - Kingston, MA
posted 2 months ago
Part-time,Full-time - Entry Level
Kingston, MA
Building Material and Garden Equipment and Supplies Dealers
About the position
The Fulfillment Lead at Lowe's is responsible for ensuring quality customer service while managing the fulfillment of orders, including online pickups, deliveries, and installations. This role involves supervising and coaching Fulfillment Associates, engaging with customers, and maintaining a safe and stocked store environment. The Fulfillment Lead prioritizes work to meet customer needs and provides support in resolving issues.
Responsibilities
- Picking and checking merchandise for customer pickup, delivery, and installer pickup.
- Engaging customers as they enter the store and assisting them in finding merchandise.
- Encouraging safe work practices among associates.
- Managing and fulfilling orders, including online, pickup later, delivery, install, and pro orders.
- Providing supervision, coaching, and support to Fulfillment Associates.
- Making recommendations to solve issues and prioritizing work to meet customer needs.
Requirements
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
- Ability to obtain sales related licensure or registration as may be required by law.
Nice-to-haves
- 6 months experience working in any department at a Lowe's retail store.
- 6 months of experience in an administrative role processing and filing paperwork including invoices.
- 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden).
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Employee discounts
- Tuition reimbursement
