Lowe's - Grandville, MI
posted 2 months ago
Part-time,Full-time - Entry Level
Grandville, MI
Building Material and Garden Equipment and Supplies Dealers
About the position
The Fulfillment Team Lead at Lowe's is responsible for overseeing the fulfillment process, ensuring quality customer service, and managing a team of Fulfillment Associates. This role involves picking and checking merchandise for various customer orders, engaging with customers, and promoting safe work practices. The Fulfillment Lead plays a crucial role in prioritizing work to meet customer needs and providing coaching and support to team members.
Responsibilities
- Pick and check merchandise for customer pickup, delivery, and installer pickup.
- Engage with customers in a friendly and professional manner, assisting them in finding merchandise as needed.
- Encourage safe work practices among team members.
- Manage and fulfill orders, including online, pick up later, delivery, install, and pro orders.
- Provide supervision, coaching, and support to Fulfillment Associates.
- Make recommendations to solve issues and prioritize work to meet customer needs.
Requirements
- Ability to read, write, and perform basic arithmetic (addition, subtraction).
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smartphones and tablets.
- 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, and building relationships.
- Ability to obtain sales-related licensure or registration as may be required by law.
Nice-to-haves
- 6 months experience working in any department at a Lowe's retail store.
- 6 months of experience in an administrative role processing and filing paperwork including invoices.
- 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer.
Benefits
- Health insurance
- 401k plan
- Paid time off
- Employee discounts
- Tuition reimbursement
