Full Time General Manager AGH / HVN

Trego/Dugan Aviation Of Grand Island - New Haven, CT

Full-time - Senior

New Haven, CT

Petroleum and Coal Products Manufacturing

About the position

The General Manager at Trego/Dugan Aviation is responsible for overseeing the day-to-day operations at the New Haven Regional Airport, ensuring compliance with company and federal policies. This role requires strong leadership, communication, and organizational skills to manage staff, maintain safety standards, and enhance customer service. The General Manager will also establish goals, evaluate performance, and foster a positive work environment while liaising with various stakeholders.

Responsibilities

• Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments.
• Address issues and provide corrective action as they warrant.
• Ensure compliance with all Federal directives and security requirements.
• Audit to ensure quality assurance.
• Ensure compliance for controlling of station expenses/cost and maintain an effective cost control program.
• Establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments.
• Coordinate airline vendor functions and act as the liaison for local contracts providing service to airlines.
• Evaluate performance and implement appropriate measures to review service provided to airlines.
• Ensure compliance of all station manuals and monitor for current revisions and availability.
• Ensure compliance of customer service, baggage handling, and departure dependability.
• Monitor and verify quality control.
• Establish effective and cost-efficient work schedules for all station employees.
• Participate in establishing interview, hiring, and workforce requirements.
• Coordinate training and ensure training requirements are met for all employees.
• Provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations.
• Establish employee recognition programs for station achievements.
• Work to establish contract revenue and actively pursue opportunities to ensure station profitability.
• Perform all functions of a Station Agent.

Requirements

• Three years of supervisory/management experience in the airline industry.
• High School Diploma or Equivalent; College preferred.
• Valid Driver's License.
• Thorough working knowledge of the types of aircraft used at the station.
• Thorough working knowledge of current FAA/TSA security directives and procedures affecting CSA/GOA Services.

Nice-to-haves

• Experience with customer service in the airline industry.
• Knowledge of safety compliance and quality assurance processes.

Benefits

• Salary commensurate with experience.
• Opportunities for career advancement.
• Employee recognition programs.