Full Time - Head Cashier - Day

Lowe's - Hendersonville, TN

Full-time - Entry Level

Hendersonville, TN

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while overseeing the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to execute Lowe's customer service policies and procedures consistently. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates in their departmental duties and sales opportunities, ensuring a collaborative and supportive work environment. Your role will involve using a cash register to process sales transactions, returns, and refunds according to company guidelines. You will supervise and support the CSA Front End Team, ensuring that all register activities are conducted smoothly. This includes opening additional registers when necessary and assisting in line vesting to improve checkout turnaround times. You will also be responsible for maintaining the cleanliness and organization of the store and ensuring compliance with safety standards. Overall, as a Head Cashier, you will be accountable for various duties that contribute to a positive shopping experience for customers while supporting the operational efficiency of the store.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service through the execution of Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably to customer and employee questions and guide them through projects when necessary.
• Coach, develop, and provide feedback to associates on departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise and support the CSA Front End Team, ensuring smooth register activities.
• Inspect returned merchandise for damages and verify product information.
• Maintain cleanliness and organization of the store and working areas.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities