Lowe's - New Port Richey, FL
posted 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, monitoring multiple stations simultaneously to identify those who may need help. You will proactively engage with customers, recommending products and services, and ensuring they have a positive shopping experience. This role requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to provide SMART customer service by adhering to Lowe's policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, ensuring compliance with company guidelines. You will also be responsible for maintaining the register area, preparing it at the beginning and end of your shift, and ensuring all equipment is functional. This includes inspecting returned merchandise, entering customer orders, and verifying receipts. You will monitor the cash in the drawers and assist in maintaining a clean and safe store environment by adhering to safety standards and conducting daily safety reviews. Your role may also involve operating various store equipment as needed, depending on your specific responsibilities. Overall, as a Head Cashier, you will be accountable for providing excellent customer service, ensuring the efficient operation of the checkout area, and maintaining a safe and organized work environment.