Full Time - Head Cashier - Day

$36,400 - $39,312/Yr

Lowe's - Lacey, WA

Part-time,Full-time - Entry Level

Lacey, WA

10,001+ employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves working as a cashier at Lowe's, where the individual will be responsible for assisting customers at self-checkout stations, providing exceptional customer service, and ensuring a clean and safe store environment. The role requires monitoring multiple self-checkout registers, proactively engaging with customers, and recommending products and services. The cashier will also be responsible for processing sales transactions, handling returns and refunds, and providing support to the Front End Team. Additionally, the individual will prepare the register area, inspect returned merchandise, and ensure compliance with safety standards. The position demands a high level of customer interaction, requiring the cashier to listen to customer needs, provide knowledgeable responses, and demonstrate appreciation for their business. The role also includes training and coaching associates, maintaining store cleanliness, and monitoring for security risks. Overall, this position is crucial for maintaining a positive shopping experience for customers while ensuring operational efficiency at the checkout area.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond promptly to customer and employee questions, guiding them through the store as needed.
• Coach and train associates in departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Provide supervision and support to the CSA Front End Team.
• Inspect returned merchandise for damages and ensure proper handling of customer orders.
• Maintain cleanliness and organization of the store and working areas, adhering to safety standards.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge services
• Education support programs including tuition assistance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount and broad discount platform
• Annual bonuses and enrollment in Lowe's Employee Stock Purchase Plan