Unclassified - Highland Heights, KY
posted 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in ensuring a positive shopping experience for our customers. This position involves overseeing the self-checkout area, providing exceptional customer service, and managing cash register operations. You will be responsible for monitoring multiple self-checkout registers, assisting customers with their transactions, and proactively engaging with them to recommend products and services. Your ability to move throughout the checkout area while standing, walking, reaching, bending, and lifting will be essential in ensuring the accurate completion of transactions. You will also express gratitude to customers for their business and encourage them to return to Lowe's for future shopping needs. In addition to your responsibilities at the self-checkout, you will provide SMART customer service by adhering to Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and responding knowledgeably to inquiries. You will also coach and develop associates in various departmental duties, ensuring that they are well-equipped to assist customers effectively. Your role will involve using a cash register to process sales transactions, returns, and refunds, as well as providing proper monetary change to Customer Service Associates (CSA) at the Front End. You will be responsible for maintaining the register area, ensuring that it is stocked with necessary supplies and that all equipment is functioning properly. This includes inspecting returned merchandise, entering customer orders, and verifying receipts. You will also monitor merchandise entering and leaving the store, detect signs of theft, and ensure compliance with safety and cleanliness standards. Your commitment to maintaining a safe and secure work environment will be paramount, as you will conduct daily safety reviews and adhere to all safety requirements relevant to your role. Overall, as a Head Cashier, you will be accountable for various duties assigned to you, contributing to the overall success of the store and enhancing the customer experience at Lowe's.