Full Time - Head Cashier - Day

$32,240 - $34,840/Yr

Lowe's - New Lenox, IL

Part-time,Full-time - Entry Level

New Lenox, IL

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Head Cashier at Lowe's, you will play a crucial role in ensuring a positive shopping experience for our customers. This position requires you to assist customers at the self-checkout stations, providing guidance and support to ensure they can complete their transactions smoothly. You will be responsible for monitoring multiple self-checkout registers, proactively engaging with customers, and recommending products and services that meet their needs. Your ability to move throughout the checkout area, standing, walking, reaching, bending, and lifting will be essential in maintaining an efficient checkout process. In addition to assisting customers, you will be expected to provide exceptional customer service by adhering to Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also be responsible for training and coaching other associates in their roles, ensuring that the entire team is equipped to deliver excellent service. Your role will also involve managing the cash register operations, processing sales transactions, returns, and refunds according to company guidelines. You will supervise the Front End Team, ensuring that all associates are performing their duties effectively and efficiently. Additionally, you will be responsible for maintaining a clean and safe store environment, monitoring for security risks, and ensuring compliance with safety standards. Overall, as a Head Cashier, you will be accountable for various responsibilities that contribute to the smooth operation of the store and the satisfaction of our customers. Your ability to multitask, communicate effectively, and lead by example will be key to your success in this role.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise, coach, and support the CSA Front End Team.
• Prepare the register area by confirming functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and process customer orders.
• Monitor merchandise entering and leaving the store and assist customers with alarms.
• Ensure compliance with safety standards and maintain a clean working environment.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health, Dental and Vision insurance
• Life and Disability insurance
• Paid time off including vacation, holidays, sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program
• Education support programs including tuition assistance
• Maternity and Parental leave
• Adoption assistance
• Lowe's Associate Discount
• Annual bonuses and enrollment in Employee Stock Purchase Plan