Lowe's - Danville, VA
posted about 2 months ago
The Head Cashier at Lowe's plays a crucial role in ensuring a smooth and efficient checkout experience for customers. This position requires a proactive approach to customer service, where the Head Cashier must monitor multiple self-checkout registers, assisting customers as needed. The individual will engage with customers, recommend products and services, and ensure that transactions are completed accurately. The role involves a significant amount of movement throughout the checkout area, including standing, walking, reaching, bending, and lifting products to facilitate the checkout process. The Head Cashier is also responsible for thanking customers for their business and inviting them back to shop at Lowe's, thereby enhancing customer loyalty. In addition to customer service, the Head Cashier is responsible for training and coaching associates in various departmental duties. This includes providing feedback and support to the CSA Front End Team, ensuring that all team members are equipped to deliver excellent service. The Head Cashier will also handle cash register operations, including processing sales transactions, returns, and refunds, while adhering to company guidelines. This position requires the ability to manage the register area effectively, including stocking supplies and ensuring the functionality of registers and scanners at the beginning and end of shifts. Safety and security are paramount in this role. The Head Cashier must monitor cash levels in drawers, detect signs of theft or shoplifting, and ensure compliance with safety standards. This includes conducting daily safety reviews and maintaining a clean and organized work environment. The Head Cashier will also operate various store equipment as needed, contributing to the overall efficiency of store operations. This position is essential for maintaining a positive shopping experience for customers and supporting the overall success of the store.