Lowe's - Twin Falls, ID
posted about 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while overseeing the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be attentive and mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to execute Lowe's customer service policies and procedures consistently. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates in their roles, ensuring they are equipped to provide excellent service. Your duties will include processing sales transactions using a cash register, providing monetary change, and supervising the CSA Front End Team. You will also handle various tasks such as removing security tags, verifying product information, and managing phone calls. Maintaining an organized and safe store environment is another key aspect of your role. You will prepare the register area at the beginning and end of your shift, inspect returned merchandise, and monitor cash levels in the drawers. You will be vigilant in detecting signs of theft and ensuring compliance with safety standards. Your responsibilities will also include operating store equipment as needed and adhering to all safety requirements relevant to your duties. Overall, this position requires a blend of customer service skills, attention to detail, and the ability to manage multiple tasks effectively.