Lowe's - Springfield, MA
posted about 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service while overseeing the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, ensuring they have a smooth and efficient shopping experience. You will proactively engage with customers, offering assistance and recommendations for products and services. This position requires you to be attentive and mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to execute Lowe's customer service policies and procedures consistently. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, ensuring compliance with company guidelines. You will prepare the register area at the beginning and end of your shift, confirming the functionality of registers and stocking supplies. Monitoring the cash in the drawers and ensuring compliance with safety standards will also be part of your responsibilities. You will need to be vigilant in detecting signs of theft and security risks, communicating any concerns to management or Asset Protection. Maintaining a clean and safe store environment is essential, and you will be expected to adhere to all safety requirements relevant to your duties. Overall, this position requires a blend of customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.