Lowe's - Fountain, CO
posted 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, monitoring multiple stations simultaneously to identify those who may need help. You will proactively engage with customers, recommending products and services, and ensuring they have a positive shopping experience. This role requires you to be on your feet, moving throughout the checkout area, and performing various tasks such as standing, walking, reaching, bending, and lifting to facilitate accurate transaction completion. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to provide SMART customer service by adhering to Lowe's policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and responding knowledgeably to inquiries. You will also coach and develop associates, providing feedback and training on departmental duties and sales opportunities. Operating a cash register to process sales transactions, returns, and refunds will be a key part of your daily tasks, along with supervising the CSA Front End Team and ensuring proper cash handling procedures are followed. You will prepare the register area at the beginning and end of your shift, ensuring all equipment is functional and stocked with necessary supplies. Inspecting returned merchandise, entering customer orders, and verifying receipts are also part of your responsibilities. Maintaining a clean and safe store environment is essential, which includes monitoring cash drawers, detecting signs of theft, and ensuring compliance with safety standards. You will be accountable for other duties as assigned, contributing to the overall success of the store and enhancing the customer experience.