Lowe's - Columbus, IN
posted about 2 months ago
The position involves providing exceptional customer service at Lowe's, particularly in the self-checkout area. The individual will be responsible for monitoring multiple self-checkout registers, assisting customers with their transactions, and ensuring a smooth checkout experience. This includes proactively engaging with customers, recommending products, and addressing any issues that may arise during the checkout process. The role requires the ability to move throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transaction completion. The employee will also express gratitude to customers and encourage them to return to the store. In addition to self-checkout responsibilities, the position encompasses a broader customer service role. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The employee will also be responsible for training and coaching other associates, processing sales transactions, and ensuring compliance with company policies and procedures. The role requires effective communication skills to relay information about stock, special orders, and warranty details to customers. The employee will also be tasked with maintaining the cleanliness and safety of the store. This includes monitoring cash drawers, detecting signs of theft, and ensuring compliance with safety standards. The individual will operate various store equipment and assist in preparing the register area for daily operations. Overall, this position is crucial in delivering a positive shopping experience for customers while supporting the operational efficiency of the store.