Full Time - Head Cashier - Day

Lowe's - Columbus, IN

Full-time - Entry Level

Columbus, IN

Building Material and Garden Equipment and Supplies Dealers

About the position

The position involves providing exceptional customer service at Lowe's, particularly in the self-checkout area. The individual will be responsible for monitoring multiple self-checkout registers, assisting customers with their transactions, and ensuring a smooth checkout experience. This includes proactively engaging with customers, recommending products, and addressing any issues that may arise during the checkout process. The role requires the ability to move throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transaction completion. The employee will also express gratitude to customers and encourage them to return to the store. In addition to self-checkout responsibilities, the position encompasses a broader customer service role. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The employee will also be responsible for training and coaching other associates, processing sales transactions, and ensuring compliance with company policies and procedures. The role requires effective communication skills to relay information about stock, special orders, and warranty details to customers. The employee will also be tasked with maintaining the cleanliness and safety of the store. This includes monitoring cash drawers, detecting signs of theft, and ensuring compliance with safety standards. The individual will operate various store equipment and assist in preparing the register area for daily operations. Overall, this position is crucial in delivering a positive shopping experience for customers while supporting the operational efficiency of the store.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably to customer and employee questions, guiding them through the store as needed.
• Coach, develop, and provide feedback to associates on departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise and support the CSA Front End Team, including Front End/Loaders.
• Inspect returned merchandise for damages and manage customer orders and receipts.
• Monitor merchandise entering and leaving the store and assist customers who trigger alarms.
• Ensure compliance with safety and housekeeping standards to maintain a clean and organized store environment.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Employee discount programs
• Tuition reimbursement
• Flexible scheduling
• Professional development opportunities