Full Time - Head Cashier - Day

$36,400 - $39,312/Yr

Lowe's - Lacey, WA

posted about 2 months ago

Part-time,Full-time - Entry Level
Lacey, WA
Building Material and Garden Equipment and Supplies Dealers

About the position

As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, monitoring multiple stations simultaneously to identify those who may need help. You will proactively engage with customers, recommending products and services, and ensuring they have a positive shopping experience. This role requires you to be on your feet, moving throughout the checkout area, and performing various tasks such as standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also be responsible for thanking customers for their business and inviting them back to shop at Lowe's. In addition to customer service, you will be expected to provide SMART customer service by adhering to Lowe's policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and responding knowledgeably to inquiries. You will also coach and develop other associates, providing feedback and training on departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, as well as supervising the CSA Front End Team to ensure efficient operations. You will also be responsible for maintaining the in-stock condition of the register area, preparing it at the beginning and end of your shift, and ensuring all equipment is functional. Monitoring merchandise entering and leaving the store, detecting signs of theft, and ensuring compliance with safety standards are also key aspects of this position. Overall, you will be accountable for maintaining a clean, safe, and organized work environment while providing excellent service to customers.

Responsibilities

  • Monitor and assist customers at multiple self-checkout registers simultaneously.
  • Proactively greet and engage with customers to recommend products and services.
  • Provide SMART customer service by executing Lowe's policies and procedures.
  • Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
  • Respond knowledgeably to customer and employee questions and guide them through projects when necessary.
  • Coach, develop, and train associates in departmental duties and sales opportunities.
  • Process sales transactions, returns, and refunds using a cash register according to company guidelines.
  • Supervise and support the CSA Front End Team to ensure efficient operations.
  • Prepare the register area by confirming functionality of registers and stocking supplies at the beginning and end of shifts.
  • Inspect returned merchandise for damages and manage customer orders and receipts.
  • Monitor merchandise entering and leaving the store and assist customers who trigger alarms.
  • Detect signs of shoplifting and communicate them to management or Asset Protection.
  • Maintain cleanliness and organization of the store and working areas according to safety standards.

Requirements

  • Less than 1 year of experience using a computer for information management.
  • Less than 1 year of experience using common retail technology, such as smartphones and tablets.
  • 1 to 2 years of retail experience as a cashier.
  • Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

  • High school diploma or equivalent.
  • 1 to 2 years of experience identifying and selling products based on customer needs.
  • 1 to 2 years of experience as a head cashier.
  • 1 to 2 years of experience working in any department at a Lowe's retail store.
  • 1 to 2 years of supervisory experience in any field.

Benefits

  • Health, Dental and Vision insurance
  • Life and Disability insurance
  • Paid time off including vacation, holidays, sick and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) Retirement account with company match
  • Employee Assistance Program with concierge services
  • Education support programs including tuition assistance
  • Business Travel Accident insurance
  • Maternity and Parental leave
  • Adoption assistance
  • Lowe's Associate Discount and broad discount platform
  • Annual bonuses and enrollment in Lowe's Employee Stock Purchase Plan
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