Unclassified - Danvers, MA
posted 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in ensuring a positive shopping experience for our customers. This position requires a proactive approach to customer service, where you will assist customers at self-checkout registers, ensuring they have the support they need to complete their transactions smoothly. You will be responsible for monitoring multiple registers, greeting customers, and recommending products and services that enhance their shopping experience. Your ability to engage with customers and provide assistance will be key to maintaining a welcoming environment in the checkout area. In addition to customer service, you will be responsible for training and coaching other associates in the front-end team. This includes providing feedback on their performance and helping them develop their skills in customer interaction and sales. You will also handle cash register operations, including processing sales transactions, returns, and refunds, while ensuring compliance with company guidelines. Your role will involve supervising the front-end team, ensuring that all associates are performing their duties effectively and efficiently. You will also be tasked with maintaining the cleanliness and safety of the store. This includes monitoring merchandise entering and leaving the store, detecting signs of theft, and ensuring compliance with safety standards. You will prepare the register area at the beginning and end of your shift, ensuring that all equipment is functional and that supplies are stocked. Your attention to detail and commitment to safety will help create a secure shopping environment for both customers and employees.