Full Time - Head Cashier - Day

$39,520 - $41,184/Yr

Lowe's - Dublin, CA

Full-time - Entry Level

Dublin, CA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Head Cashier at Lowe's, you will play a crucial role in ensuring a positive shopping experience for our customers. This position requires you to assist customers at multiple self-checkout registers, proactively engaging with them to recommend products and services. You will be responsible for monitoring the checkout area, providing assistance to customers, and ensuring that transactions are completed accurately and efficiently. Your ability to move throughout the checkout area while standing, walking, reaching, bending, and lifting will be essential in maintaining a smooth operation during busy periods. In addition to customer service, you will be expected to provide SMART customer service by adhering to Lowe's policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to their inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, as well as supervising and supporting the CSA Front End Team. You will also be responsible for maintaining the cleanliness and safety of the store, monitoring merchandise entering and leaving the store, and detecting signs of theft or security risks. This includes conducting daily safety reviews and ensuring compliance with housekeeping standards. Your ability to operate store equipment and perform various tasks as assigned will contribute to the overall success of the store's operations.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Respond knowledgeably to customer and employee questions and guide them through projects when necessary.
• Coach, develop, and train associates in departmental duties and sales opportunities.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise and support the CSA Front End Team, providing coaching and assistance as needed.
• Prepare the register area at the beginning and end of shifts, ensuring functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and manage online orders and returns appropriately.
• Monitor cash in drawers and ensure compliance with safety standards and programs.

Requirements

• Less than 1 year of experience using a computer for inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities