Full Time - Head Cashier - Day

$39,312 - $39,312/Yr

Lowe's - Vacaville, CA

Full-time - Entry Level

Vacaville, CA

Building Material and Garden Equipment and Supplies Dealers

About the position

As a Head Cashier at Lowe's, you will play a crucial role in ensuring a smooth and efficient checkout experience for our customers. This position requires a proactive approach to customer service, where you will monitor multiple self-checkout registers, assist customers with their transactions, and provide recommendations for products and services. You will be responsible for engaging with customers, ensuring they feel valued and appreciated, and inviting them back to shop with us. Your ability to move throughout the checkout area, standing, walking, reaching, bending, and lifting will be essential in maintaining an organized and efficient environment. In addition to customer service, you will be responsible for training and coaching associates in various departmental duties, ensuring they are equipped to provide SMART customer service at all times. You will also handle cash register operations, including processing sales transactions, returns, and refunds, while providing proper monetary change to associates. Your role will involve supervising the CSA Front End Team, ensuring they are supported and guided in their responsibilities. You will also be tasked with maintaining a clean and safe store environment. This includes monitoring cash levels in drawers, detecting signs of theft, and ensuring compliance with safety standards. You will prepare the register area at the beginning and end of your shift, inspect returned merchandise, and assist in line vesting to improve checkout turnaround times. Your attention to detail and ability to communicate effectively with both customers and team members will be key to your success in this role.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, and loading merchandise.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Supervise, coach, and support the CSA Front End Team.
• Prepare the register area by confirming functionality and stocking supplies.
• Inspect returned merchandise for damages and process customer orders.
• Monitor cash levels in drawers and ensure compliance with safety standards.
• Detect signs of theft and communicate them to management.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Competitive pay range of $17.50 to $18.90 per hour based on experience and location.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.