Full Time - Head Cashier - Day

Lowe's - Downingtown, PA

Full-time - Entry Level

Downingtown, PA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Head Cashier at Lowe's plays a crucial role in ensuring a smooth and efficient checkout experience for customers. This position requires a proactive approach to customer service, where the Head Cashier must monitor multiple self-checkout registers, assisting customers as needed while also recommending products and services. The role involves engaging with customers, ensuring they feel welcomed and appreciated, and providing assistance with transactions. The Head Cashier is responsible for maintaining the checkout area, which includes standing, walking, reaching, bending, lifting, and moving products to facilitate accurate transactions. The Head Cashier also thanks customers for their business and encourages them to return to the store. In addition to customer service, the Head Cashier is responsible for executing Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. The Head Cashier also plays a key role in coaching and developing other associates, providing feedback, and training them in various departmental duties. The position requires the use of a cash register to process sales transactions, returns, and refunds, ensuring compliance with company guidelines. The Head Cashier is also tasked with preparing the register area at the beginning and end of shifts, inspecting returned merchandise, and managing customer orders. Safety and security are paramount, and the Head Cashier must monitor cash levels, detect signs of theft, and ensure compliance with safety standards. This role may also involve operating various store equipment and maintaining a clean and organized work environment. Overall, the Head Cashier is accountable for a range of responsibilities that contribute to the overall success of the store's operations.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by executing Lowe's customer service policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Coach, develop, and provide feedback to associates in various departmental duties.
• Prepare the register area by confirming functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and manage customer orders.
• Monitor cash levels in drawers and ensure compliance with safety standards.
• Detect signs of shoplifting and communicate them to management.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.