Lowe's - West Saint Paul, MN
posted about 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in providing exceptional customer service and ensuring smooth operations at the checkout area. Your primary responsibility will be to assist customers at the self-checkout registers, monitoring multiple stations simultaneously to identify those who may need help. You will proactively engage with customers, recommending products and services, and ensuring they have a positive shopping experience. This role requires you to be mobile, as you will be moving throughout the checkout area, standing, walking, reaching, bending, and lifting products to facilitate accurate transactions. You will also express gratitude to customers for their business and encourage them to return to Lowe's. In addition to customer service, you will be responsible for executing Lowe's customer service policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and providing knowledgeable responses to inquiries. You will also coach and develop other associates, providing feedback and training on various departmental duties and sales opportunities. Your role will involve using a cash register to process sales transactions, returns, and refunds, ensuring compliance with company guidelines. You will supervise the CSA Front End Team, providing support and coaching as needed, and will be responsible for maintaining the cleanliness and organization of the checkout area. You will also be tasked with ensuring the safety and security of the store by monitoring merchandise entering and leaving the premises, detecting signs of theft, and adhering to safety standards. This includes conducting daily safety reviews and maintaining a safe work environment. Your responsibilities will extend to preparing the register area at the beginning and end of your shift, inspecting returned merchandise, and managing customer orders. Overall, your role as a Head Cashier is vital in creating a welcoming and efficient shopping experience for Lowe's customers.