Full Time - Head Cashier - Day

Unclassified - Tarpon Springs, FL

Full-time - Entry Level

Tarpon Springs, FL

About the position

As a Head Cashier at Lowe's, you will play a crucial role in ensuring a positive shopping experience for our customers. This position requires you to monitor and assist customers at multiple self-checkout registers, proactively engaging with them to recommend products and services. You will be responsible for greeting customers, assisting them with their transactions, and ensuring that they feel valued and appreciated during their shopping experience. Your ability to move throughout the checkout area, standing, walking, reaching, bending, lifting, and moving products will be essential in completing transactions accurately and efficiently. In addition to customer service, you will be expected to provide SMART customer service by adhering to Lowe's policies and procedures. This includes seeking out customers to understand their needs, assisting them in locating and selecting merchandise, and responding knowledgeably to their inquiries. You will also coach and develop associates in various departmental duties, ensuring that the Front End Team operates smoothly. Your role will involve using a cash register to process sales transactions, returns, and refunds, as well as providing supervision and support to the CSA Front End Team. You will also be responsible for maintaining the in-stock area by preparing the register area at the beginning and end of your shift, inspecting returned merchandise, and managing customer orders. Ensuring a clean and safe store environment is paramount, which includes monitoring cash drawers, detecting signs of theft, and adhering to safety standards. You will be accountable for other duties as assigned, contributing to the overall success of the store and enhancing the customer experience.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by adhering to Lowe's policies and procedures.
• Assist customers in locating, demonstrating, selecting, carrying, and loading merchandise.
• Use a cash register to process sales transactions, returns, and refunds according to company guidelines.
• Coach and develop associates in various departmental duties or sales opportunities.
• Prepare the register area at the beginning and end of shifts by confirming functionality of registers and stocking supplies.
• Inspect returned merchandise for damages and manage customer orders.
• Monitor merchandise entering and leaving the store and assist customers who trigger alarms.
• Detect signs of shoplifting and communicate them to management or Asset Protection.
• Ensure compliance with housekeeping standards to maintain cleanliness and organization of the store.
• Conduct daily safety reviews and maintain a safe work environment.

Requirements

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience using common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Employee discounts
• Tuition reimbursement
• Professional development opportunities