Full Time - Head Cashier - Day

Lowe's - West Des Moines, IA

Full-time - Entry Level

West Des Moines, IA

Building Material and Garden Equipment and Supplies Dealers

About the position

The Head Cashier at Lowe's is responsible for overseeing the checkout area, providing exceptional customer service, and ensuring smooth operations at the cash registers. This role involves assisting customers with self-checkout, training and supervising front-end associates, and maintaining a clean and safe store environment. The Head Cashier plays a crucial role in enhancing customer satisfaction and operational efficiency.

Responsibilities

• Monitor and assist customers at multiple self-checkout registers simultaneously.
• Proactively greet and engage with customers to recommend products and services.
• Provide SMART customer service by understanding customer needs and assisting with merchandise.
• Process sales transactions, returns, and refunds using a cash register according to company guidelines.
• Coach and develop front-end associates, providing feedback and training on departmental duties.
• Inspect returned merchandise for damages and prepare the register area at the beginning and end of shifts.
• Monitor cash in drawers and ensure compliance with safety and security standards.
• Detect signs of shoplifting and communicate security risks to management.
• Maintain cleanliness and organization of the store and working areas.

Requirements

• Less than 1 year of experience using a computer for information management.
• Less than 1 year of experience with common retail technology, such as smartphones and tablets.
• 1 to 2 years of retail experience as a cashier.
• Ability to lift items weighing up to 15 pounds with or without accommodation.

Nice-to-haves

• High school diploma or equivalent.
• 1 to 2 years of experience in identifying and selling products based on customer needs.
• 1 to 2 years of experience as a head cashier.
• 1 to 2 years of experience working in any department at a Lowe's retail store.
• 1 to 2 years of supervisory experience in any field.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.