Unclassified - Highland, NY
posted 2 months ago
As a Head Cashier at Lowe's, you will play a crucial role in ensuring a smooth and efficient checkout experience for our customers. This position requires a proactive approach to customer service, where you will monitor and assist customers at multiple self-checkout registers simultaneously. You will engage with customers, recommend products and services, and ensure that transactions are completed accurately and efficiently. Your responsibilities will include greeting customers, thanking them for their business, and inviting them back to shop at Lowe's, thereby fostering a welcoming environment. In addition to customer service, you will be responsible for training and coaching other associates in the front-end operations. This includes providing feedback, developing their skills, and ensuring that all team members adhere to Lowe's customer service policies and procedures. You will also handle cash register operations, process sales transactions, returns, and refunds, and provide proper monetary change to associates as needed. Your role will require you to maintain the cleanliness and organization of the checkout area, ensuring that all supplies are stocked and registers are functional at the beginning and end of your shift. Safety and security are paramount in this role. You will monitor merchandise entering and leaving the store, detect signs of theft, and communicate any security risks to management. You will also be responsible for maintaining a safe work environment by adhering to safety standards and conducting daily safety reviews. Overall, your position as Head Cashier will be integral to the customer experience at Lowe's, ensuring that every customer leaves satisfied and eager to return.