Full Time Head (Lead) Teller

$31,000 - $41,000/Yr

MEMPHIS MUNICIPAL EMPLOYEES FED CR UN - Memphis, TN

Full-time - Entry Level

Onsite - Memphis, TN

About the position

As a Full Time Head (Lead) Teller at the Memphis Municipal Employees Federal Credit Union, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of banking transactions. Your primary responsibilities will include assisting customers with processing various transactions such as deposits, withdrawals, and payments. You will also be responsible for resolving any complaints or discrepancies related to customer accounts and answering inquiries regarding bank products and services. Your role will require you to track, record, report, and store information related to transactions, bank supplies, and customer interactions, ensuring that all information is accurate and complete. In addition to customer service, you will maintain and balance cash drawers, reconciling any discrepancies that may arise. You will be tasked with packaging cash and rolling coins for storage in drawers or the bank vault, ensuring that all cash handling is done in a responsible manner. Keeping a clean and organized work area is essential, as is maintaining a professional appearance at all times. You will also be required to handle currency, transactions, and confidential information with the utmost care and discretion. Your role will involve using software to track bank information and generate reports, and you will need to follow all bank financial and security regulations and procedures diligently. This position is vital to the overall customer experience and operational efficiency of the credit union, and you will be expected to embody the values of professionalism and accountability in all your interactions.

Responsibilities

• Assisting customers with processing transactions, such as deposits, withdrawals, or payments.
• Resolving complaints or account discrepancies and answering questions.
• Informing customers about bank products and services.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers.
• Maintaining and balancing cash drawers and reconciling discrepancies.
• Packaging cash and rolling coins to be stored in drawers or the bank vault.
• Keeping a clean, organized work area and a professional appearance.
• Handling currency, transactions, and confidential information in a responsible manner.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.

Requirements

• High school diploma or equivalent.
• Bachelor's degree in a relevant field may be preferred.
• Cash handling experience and on-the-job training may be required.
• Ability to pass a background check.
• Exceptional time management, communication, and customer service skills.
• Basic math and computer skills.
• High level of accountability, efficiency, and accuracy.
• Strong sales skills are a plus.
• Professional appearance and courteous manner.