Full-Time Lead SV - Truck Required - Nights

$41,600 - $41,600/Yr

Valet Living - Chicago, IL

Full-time - Entry Level

Chicago, IL

5,001-10,000 employees

Administrative and Support Services

About the position

The Lead Service Valet position at Valet Living involves overseeing the service delivery for apartment communities within a designated district. This role includes managing part-time Service Valets, ensuring quality control, safety, and productivity, while also assisting the Area Leader in various operational tasks. The Lead Service Valet is expected to maintain high standards of service and communication, while also providing leadership and training to the team.

Responsibilities

• Deliver on the 'every door every night' business expectation and set the standard in delighting residents.
• Assist Area Leader with training Service Valets.
• Spot-check Service Valets, focusing on safety, quality control, and productivity.
• Collect same night missed trash and track problem properties.
• Communicate with Area Leader concerning delays, unsafe sites, accidents, and other maintenance problems.
• Provide waste and recycling collection coverage for understaffed properties within the assigned district.
• Document and report all property and resident non-compliance.
• Provide oversight of the nightly collection process during the Area Leader's days off.
• Assist with evening recruiting efforts, including referral generation and flyer distribution.
• Provide candidates with a realistic job preview from the Service Valet perspective.
• Assist with presentations during team meetings.
• Assist the Area Leader with coordinating work schedules, evaluating job performance, and motivating Service Valets.
• Provide leadership for the Service Valets in the areas of safety and training.

Requirements

• Minimum age requirement: 18 years old
• Valid driver's license
• An open bed pickup truck and the ability to drive locally to other properties as needed
• Capable of adapting to work both indoors and outdoors, regardless of changing weather conditions
• Ability to lift and transport items weighing up to 50 lbs.
• Able to walk the distance of property and be exposed to disagreeable odors
• Capability to climb up and down staircases/steps multiple times throughout the evening
• Ownership of a smartphone with a data plan to utilize the mobile app
• Flexibility to work a split schedule and/or be on call during irregular hours depending on business needs
• High school diploma or GED equivalent; AA degree preferred
• Strong verbal and written communication skills are essential.

Nice-to-haves

• Preferred experience in customer service and prior people management.

Benefits

• Get paid as you earn using DailyPay
• Stay active and fit while enjoying the outdoors
• Opportunities for career advancement
• Employee referral bonus program
• Earn rewards through our recognition program
• Tuition reimbursement