Lowe's - Hartselle, AL
posted 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in ensuring that our stores are well-stocked, organized, and visually appealing to customers. Your primary responsibility will be to provide SMART customer service by executing Lowe's customer service policies, procedures, and programs. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and your Manager will be essential as you communicate project priorities, schedules, and needs for materials and supplies. In this role, while the majority of your time will be spent on tasks that do not involve direct customer interaction, you will still be expected to engage with customers when opportunities arise. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding knowledgeably to customer inquiries, providing information about stock, special orders, and warranty details related to Lowe's programs. Your responsibilities will also include maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building product displays using power equipment. You will identify and remove damaged products, verify buyback items, and ensure that product pricing information is visible and accurate. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring that all products are in their proper locations. Safety and cleanliness are paramount in this role. You will review and complete assigned tasks, ensuring that all reset displays are safe and in working order. You will also be responsible for maintaining a clean and organized store environment, which includes removing trash, moving cardboard boxes, and replacing light bulbs. Detecting signs of theft and ensuring compliance with safety standards will also be part of your daily duties. Overall, you will be accountable for maintaining the store's merchandising standards and ensuring a positive shopping experience for our customers.