Lowe's - Madison Heights, MI
posted about 2 months ago
As a Merchandising Service Associate at Lowe's, you will play a crucial role in delivering exceptional customer service while ensuring that merchandise is presented according to company standards. Your primary responsibility will be to execute Lowe's customer service policies and procedures, providing SMART customer service at all times. You will build relationships with vendors, ensuring that merchandise resets are completed according to Lowe's specifications. Collaboration with the Merchandising Service team and Manager is essential, as you will communicate project priorities, schedules, and needs for materials and supplies. In this role, you will spend a significant amount of time on tasks that do not involve direct customer interaction; however, you are expected to engage with customers whenever the opportunity arises. This includes understanding customer needs and assisting them in locating, demonstrating, selecting, carrying, and loading merchandise. You will also be responsible for listening to and responding to customer inquiries, providing knowledgeable assistance, and demonstrating appreciation for their business. Your responsibilities will extend to maintaining in-stock levels by moving or replacing beams and grids, rotating stock, and building displays using power equipment. You will identify and remove damaged products, verify buyback items, and ensure that signage and pricing information is accurate and visible. Additionally, you will work with store leadership to stage clearance and damaged merchandise for quick sale, ensuring that products are sorted and organized appropriately. Safety and cleanliness are paramount in this position. You will review and complete assigned tasks, ensuring that all reset displays are safe and in working order. You will also be responsible for maintaining a clean and organized store environment, detecting signs of theft, and adhering to safety requirements relevant to your duties. Operating store equipment and maintaining point-of-sale signage will also be part of your responsibilities. Overall, you will be held accountable for various duties as assigned, contributing to the overall success of the store and customer satisfaction.